Telehealth Physiotherapy

Queanbeyan Physiotherapy Telehealth Service

Queanbeyan Physiotherapy is now offering physiotherapy consultations to patients who are unable to attend our Queanbeyan clinic by using our Telehealth service.

Telehealth uses digital technology that’s readily available on your computer or phone to receive treatment from our physio. It is safe and effective, and our physios are trained to deliver Telehealth consultations.  For more info about the app > click here.

Our Telehealth consultations will deliver the same exceptional level of care as our in-clinic service , where our experienced team of physiotherapists will develop a tailored treatment plan designed to restore your balance.

With Telehealth, your preferred physiotherapist is able to contact you via video chat on your mobile phone or your computer.

To assess your suitability for using our Telehealth consultation, you are required to complete the following TeleHealth intake form:


    A staff member from Queanbeyan Physiotherapy will be in contact to discuss your eligibility for telehealth and schedule an appointment.


    I agree I agree to have a physiotherapist from Queanbeyan Physiotherapy contact me on my mobile phone or computer via video chat for the purpose of a telehealth session.


    TeleHealth FAQs

    Before Your Appointment
    We will email you a per-appointment checklist to complete and send back to us. Your physiotherapist will review information to confirm your suitability to a TeleHealth physiotherapy consultation.

    Secure Log-In
    Queanbeyan Physiotherapy will email you a secure log-in link to access your appointment. Laptops and computers will be able to access the PhysiApp website. Smartphone users should download the PhysiApp for free from the App Store for your phone or visit

    What To Wear?
    Please dress so that you can comfortably exercise and your physiotherapist can see the injury region. Back pain, for example, is best treated wearing a shirt and shorts combination. Shorts for legs. Sleeveless shirts for the upper limb.

    Setting Up For Your Video Appointment
    Please set up your laptop or computer on a sturdy level surface, ideally with the camera at eye height so we can talk to you initially. A reasonably well-lit room works well. Plus, if you have an area where you could stand or even lie down if needed to do some movements or exercise, that would be ideal.

    Can You Use a Smartphone?
    Yes. But, in our experience, a laptop that isn't handheld works best.

    Some of the best TeleHealth appointments work when you have both your laptop and smartphone available. It's the best of both worlds!

    How Do You Pay?
    Payment will be done over the phone prior to your consultation

    Money-Back Guarantee
    Once your TeleHealth consultation has commenced and you or your physiotherapist feels that TeleHealth is unsuitable for your injury management, we will cease the discussion, refund your fee, and recommend what your course of action is best for you.

    Australian Clients Only
    Queanbeyan Physio is only permitted to provide TeleHealth consultation to Australian patients.

    What Conditions Are Suitable For TeleHealth?
    In our experience, we can successfully treat most conditions using TeleHealth Physiotherapy. Conditions include musculoskeletal, post-operative, educational, workstation ergonomics, injury triage and exercise-based rehabilitation programs.

    There is also a significant quantity of physiotherapy research comparing face-to-face versus TeleHealth, which indicates that TeleHealth outcomes are comparable or, in some cases, more effective.

    In our experience, patients who undertake TeleHealth are more motivated and want to get better. Hence, they do their best to perform their prescribed exercises, etc., which leads to better results. If that sounds like you, our TeleHealth service could be the best solution for you!

    Your Follow Up Appointments
    Similarly to in-clinic physiotherapy, your physiotherapist will recommend specific exercises. At Queanbeyan Physiotherapy, we use various delivery methods, which include PhysiApp, video demonstrations or a pdf protocol emailed to you. Then it is all over to you to perform your exercise-dose as prescribed by your physiotherapist.

    We like to think of exercise as the best feel right drug to build muscle strength, encourage flexibility etc. Plus, exercise doesn't have all the potential chemical-induced side effects of drug therapy. Isn't that a bonus.

    Do You Need A Follow-up Appointment?
    As with in-clinic appointments, your physiotherapist may or may not recommend a follow-up consultation dependent on your injury or condition. The purpose of a review consultation includes the evaluation of the effectiveness of the prescribed exercises and advice from the previous consultation. Your review consultation will include a re-assessment of your key signs and symptoms, modification or exercise progression, and resetting of your treatment goals going forwards.

    Private Health Insurance Rebate
    Private health insurance is not available but we expect this to change soon.

    Restore the Balance

    We are a multi-skilled team of fully qualified professionals, with a total of 60 years experience.